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Cost Effective AfterHours Call Management

CallXpress is a cost-effective after hours call management service to manage incoming calls to the Medical practice when the practice is closed.

AI based triage system

Most advanced AI based system that uses the data and common Nurse Triage protocols to provide a ‘basic’ response.

Easy view of all calls

A complete view of all the calls that came over last night. Comprehensive reporting of all calls by selecting a date range

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CallXpress manages after hours calls for a medical practice in a more effective manner compared to medical practices that directly forward calls to either a medical answering service/nurse triage center or directly to the on call provider.

* Callers to a medical practice can manage most of their after hours call needs via the functions within the CallXpress system
* Implementing CallXpress usually results in a significant reduction in calls to the nurse triage center or the on call provider.
* Medical staff can login to the callXpress portal each morning and effectively manage voicemails, sick and well appointment requests received after normal working hours.
* Practice administrators can view a number of reports related to after hour call activity.
* Medical practices that implement callXpress usually reduce after hours call management by more than 50%.
* CallXpress has no long-term contracts and can be cancelled at any time.

24/7 call service

CALLXPRESS FEATURES

Easy to Implement

A configuration option includes the ability to either forward the prompt for ‘medically urgent’ manners to the nurse triage center or the provider on call.

Simple to use

When the medical practice closes for the day, a staff member forwards the phones to the practice’s dedicated phone line provided by CallXpress.

Enhances call management

All calls are logged and can be viewed in the callXpress portal.

Reduces Practice Costs

By implementing the system, including the AI triage protocols, the nurse triage center or on-call provider usually experience a reduction of >50% of after hours calls they need to manage.

Voicemail messages

Callers provided a prompt to leave a voicemail message for the office.

Requests to schedule a well or sick visit

Callers can request to schedule a sick or well visit by providing basic information.

Provides instant medical information

Callers can obtain instant medical information by providing the patient symptoms, age, and duration of symptoms

Urgent Requests can be directed to either on-call provider or nurse triage center

System can be configured to send urgent medical requests to a nurse triage center, the provider on call or a medical answering service that calls the provider on call.

Testimonial

User friendly interface for the practice admins and users. The call interface for our patients is seamless and our users love it.

It's very easy to setup and use CallXpress. Our practice was up and running on CallXpress within minutes.

Our patients really like the immediate response that CallXpress provides to them based on the symptoms.

Our Update

The Importance of Effective After Hours Call Management for a Medical Practice

21 Jun 2024

Cost Effective AfterHours Call Management

AI based triage system

Easy view of all calls

ABOUT